Terms and conditions

Thank you for visiting www.contactlens-supply.com, a West Ocean Trading Inc. website.:

ContactLens-Supply.com is a 100% Canadian e-commerce which is selling to private persons contact lenses having in their possession a valid contact lens prescription in order to replace or complete their contact lenses stock. We make all the effort to offer an easy, relaxing and convivial environment for your e-shopping, with no hassle, no hidden fees, no duties fees. Our goal is to have the e-commerce available for shopping 24 hours a day for 365 days a year. All the lenses offered on our website are supplied to us from the Canadian divisions of the most important contact lenses producers, so they are genuine, verified and re traceable. We offer to our customers the opportunity to buy the contact lenses at a lowest price possible, so we create promotions and discounts for quantity and free shipping options for a minimal amount of the order and a "refer a friend" policy. To read more about this please visit our discount program page. In order to have a convivial experience during your shopping at www.contactlens-supply.com we elaborated the present Term and Conditions which are mandatory to be accepted and respected by all entities who access www.contactlens-supply.com (for example but not limited to registered clients, Guest clients or visitors).

Please note that by using this website you are deemed to have read and agreed to the following Terms and Conditions.

Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

  • "Client", "Customer", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions
  • "The Company", “Ourselves”, “We” and "Us", refers to West Ocean Trading Inc., the owner of the website www.contactlens-supply.com
  • “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of selling contact lenses and accessories to the you in accordance with and subject to prevailing Canadian Laws where applicable.

Any use of the above terminology (Terms & Conditions) or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Please note that these Terms & Conditions are subject to change periodically and we are strongly recommending you to review the website and the Terms & Conditions for any updates and/or modifications. You agree to be bound by such modification to the Terms & Conditions when you use our website.

Acceptance of terms

Once you access, visit or buy contact lenses on ContactLens-Supply.com you declare that you have to read, accept and respect our Terms and Conditions. You cannot buy contact lenses from our website without reading, accepting and respecting the Terms and Conditions in their whole entirety. Our Terms & conditions applies to all registered customers, Guest customers and visitors and for all entities who access our website.

Our Terms and Conditions applies to the information (text and images ) published on our website and to the buying act. When you buy products from our website, before to place you order, by clicking on the checkbox " I accept the Terms & Conditions" you declare that you accept the Terms and Conditions in their whole entirety.

If you don't want to read Terms and Conditions or you don't agree the Terms and Conditions in their whole entirety, or you suppose that you'll not be able to respect the Terms and Conditions in their whole entirety, please don't buy products from our website and please stop surfing in our website.

Terms and Conditions can be modified by us without notification. We strongly recommend to read Terms and Conditions each time you visit or buy from www.contactlens-supply.com.

Your Presence on our website

We are pleased to invite you to enjoy your customer experience on our website. At any time you can visit our website as a registered member or as a guest. Acting like a guest allows you to visit and to buy on our website, but if you want to receive our newsletter and promotional updates you will need to register as a member.

Your Registration on our website

In order to became a Member of our clients community you have to register, to read and to agree to the Terms & Conditions and you have to create your own account on our website (client account). You will be asked to choose for your account an username and a password and you agree to keep this information confidential.

At your registration you agree to provide accurate information about yourself and you agree to maintain your information updated. Please note that your account may be suspended and our business relationship with you may be terminated immediately if we have reasons to believe that the information you provided is untrue, incomplete or inaccurate or that you used it in order to harm the Company or any other individual or commercial entity.

Your account allows you to order contact lenses and/or other products related to contact lenses. Please note that your contact lens order is accepted only if you have a valid contact lens prescription provided by an eye care professional.

Your account allows you to post on our website. We are reserving the right to remove at our sole discretion any information (including in a non exclusive manner texts, pictures, sounds, images etc) considered as prohibited by the law. We consider that all of our clients have the right to enjoy their visit on our website therefore any disturbing, offensive or aggressive behavior will not be tolerated.

Conditions of sale

The contact lenses are a medical device and can be sold in certain conditions:

  • You have to be 18 year or older
  • You have to have in your possession a valid contact lenses prescription from you eye care specialist. Note: on our website you can find and buy color contact lenses with zero power (plano). This type of lenses are medical devices also, and you can buy them only if you have a valid contact lenses prescription from you eye care specialist.

Attention !!! The eye glasses prescription is different that the contact lenses prescription. You cannon use an eye glasses prescription to buy contact lenses. If you have only eye glasses prescription don't buy contact lenses, contact your eye care professional to get a prescription for contact lenses specifically.

By clicking the "Place Order" button you declare that :

  • you have in your possession a valid contact lenses prescription from an eye care specialist
  • the information that you fill up in the electronic form of contact lenses prescription on our website is identical with the prescription from your eye care specialist
  • you respected your eye care specialist recommendations about your eye care verification frequency
  • you know that you have to respect your eye care specialist recommendations about wearing contact lenses and that those recommendations prevails any other information found on our website
  • you declare that you understand that you have to respect all the above conditions in the same time to buy contact lenses from our website

If you provide your eye care specialist coordinates on the website form in order to contact him/her to verify your prescription, you declare that you agree that we contact your eye care specialist and we send your prescription and personal information to your eye care specialist coordinates that you provided, and you understand that if we are unable to contact your eye care specialist we cannot sell contact lenses to you.

Do not buy and use contact lenses without your eye care specialist prescription!!

Information Posted on www.contactlens-supply.com

The information about contact lenses posted on our product pages are the information provided exclusively by the contact lenses producers. Despite all the efforts to have a valid and reliable information on our website, material errors are possible. If you have any questions or if you find an inaccurate or incomplete information, please contact us at [email protected] All information on our website should be considered as general information. Your eye care specialist's recommendations about using contact lenses prevails all information you can find on our website. We are strongly encouraging you to always apply your eye care specialist recommendations about contact lenses hygiene, wearing schedule and replacement schedule. Please note that you don't have to interpret the information found on our website as medical information or as contact lens fitting information. You have always to contact an eye care specialist for contact lens fitting, contact lens wearing information, for medical diagnostic or treatment. Please be aware that you don't have to interpret the discounted products or promoted contact lenses on our website like a medical recommendation, fitting recommendation or like a suggestion to change your contact lens type prescribed by your eye care specialist with those promoted on our website. Keep in mind that you always have to order the contact lens type and parameters indicated by your eye care specialist. The advertised product on our website should be interpreted only as price reducing. We will not change under any circumstances the contact lens type recommended by your eye care specialist with another of the discounted contact lens type.

Privacy policy

At ContactLens-Supply.com we are deeply committed to respect and maintain the privacy of our customers (hereafter called “you”). The website ContactLens-Supply.com (“our website”) is owned and operated by West Ocean Trading Inc. (hereafter called “we”, “our” and “us”), a company registered in British Columbia, Canada. Please read the following in order to learn more about our privacy policy and our information collecting and dissemination practices.

Our privacy policy is about:

  • What personal information we are collecting from you
  • What security procedures and protocols are we employing to protect your personal information from loss, misuse, or alteration
  • What is our cookies policy
  • How we use and with whom we share your personal information
  • What is your opt-out opportunity
  • How you can do a correction or how to update your personal information

What personal information we are collecting from you

In order to buy contact lenses from ContactLens-Supply.com you can create your own account for which you will be asked to create your user name and to choose a password, or you can checkout as guest. We are striving to provide a safe and secure environment for your personal information so we are strongly encouraging you to choose an user name and a password that cannot be easily accessed, guessed or reproduced by unauthorized persons. If you subscribed to have a member account on our website, please remember that is very important not to forgot to log out from your account at the end of your visit at ContactLens-Supply.com.

When you create your account and you use our website to order replacement contact lenses and related products we collect personally identifiable information. We ask you for personal data only when it is needed to provide the contact lenses or the related products you have bought or asked us to provide or to respond to your requests for information.

When you create your account and you use our website to order replacement contact lenses and related products we collect personally identifiable information. We ask you for personal data only when it is needed to provide the contact lenses or the related products you have bought or asked us to provide or to respond to your requests for information.

During your registration process you will be asked to provide us with your name, address, telephone number and email address together with information on your lens prescription and confirmation that you have a valid contact lenses prescription.

What security procedures and protocols are we employing to protect your personal information from loss, misuse, or alteration

We are doing our best to avoid leaks of information provided by our customers. All information received by us is encrypted using SSL 256 bit technology in order to protect your information during the transactions against loss, damage, misuse or unauthorized alteration. Therefore, check the beginning of you command line in your internet navigator. If you see https:// at the beginning, then your connection is encrypted and you can browse and make transactions safely.

 The access to your personally identifiable information is allowed to our employees on a need to know basis and we developed internal date security access and information use procedures to ensure the highest degree of confidentiality.

What is our cookie policy

At ContactLens-Supply.com we are committed to respect your right to privacy and we totally understand the importance you place on the privacy and security of information that personally identifies you. In that respect, whether you are a first time visitor to our website or a regular user, we take your privacy seriously.

We may use cookies to remember your log in while you are ordering, thus making for an easier ordering process. Cookies are small text files typically of letters and numbers, downloaded from websites to your computer or mobile device. Cookies are useful because they allow a website to recognize a user’s device.

We subscribe to Google Adwords and Google Analytics which use cookies to recognize and count the number of visits to www.contactlens-supply.com and to monitor how visitors are browsing our website. We are using cookies only to improve our website and to ensure the best service to our customers. Please note that we do not use cookies to record personal details but we may use cookies from time to time to display adverts to visitors.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. Please note however that this may prevent you from taking full advantage of the website.

How we use and with whom we share your personal information

At ContactLens-Supply.com we are committed to respect your right to privacy and we totally understand the importance you place on the privacy and security of information that personally identifies you. Whether you are a first time visitor to our website or a regular user please be assured that we take your privacy seriously.

We are protecting your information using a GeoTrust provided SSL certificate who uses a 256-Bit SSL Encryption.

Please find below a non exhaustive list of situations when we might share personally identifiable information about our customers to other companies:

  • when you are handling credit card transactions, your payment information is gathered on our site and is encrypted SSL-256 Bit and sent directly to our payment service provider. Please be aware that you credit card information will not be stocked in any way at any time on our website.
  • parts of your personal information (as the zipcode) might be shared with our contact lens producers upon request for marketing studies purposes.
  • during the shipping process of your order, we may share your personal information with other companies who will take care of fulfilling orders, delivering packages, sending postal mail and email, providing marketing assistance and data analysis or and providing customer service
  • we may share customer information with any holding company or strategic partners but we only share customer information which relates to our dealings with those businesses.we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in a business selling or acquisition transaction and in the event that we are acquired, customer information may be one of the transferred assets. In the event that all or part of www.contactlens-supply.com or West Ocean Trading Inc. assets were sold or financed, or if www.contactlens-supply.com or West Ocean Trading Inc. were to merge with another company, personal information in the possession of www.contactlens-supply.com or West Ocean Trading Inc. could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the www.contactlens-supply.com or West Ocean Trading Inc. Privacy Policy.
  • We might be asked to release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organizations for fraud protection and credit risk reduction. www.contactlens-supply.com or West Ocean Trading Inc. may also disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you.

Other than in the above situations you will be noticed by us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

What is your opt-out opportunity

We may invite you to subscribe to special offers, reminder service, promotions or new products, although you are free to opt-out of receiving such communications at any time by using the unsubscribe option available on the specific page or by contacting us at the following email address: [email protected]

How you can do a correction or how to update your personal information

If you would like to update, correct or delete any personal information contained in your personal account, you have to log in into your account and to proceed by using the Edit option on the page.

Changes to Privacy Policy

Please note that the present privacy policy may be edited from time to time without notice of change. We invite you to visit the Privacy Policy page on a regular basis in order to keep you informed about the changes.

Questions or Suggestions

If you have any questions or suggestions regarding this policy, or believe we are not properly adhering to it, please contact us by e-mail to the following address: [email protected]

Refund and Return Policy

At ContactLens-Supply.com we are deeply committed to offer and maintain the best return/refund policy for our customers .

10 Days Refund Policy

You can return the contact lenses or related products ordered from our website ContactLens-Supply.com and receive a credit card refund within 10 days of receipt of your order.

To qualify for 10 Days Refund Policy you have to obtain from ContactLens-Supply.com a RMA (Return Merchandise Authorization) and the returned products must be unopened, unmarked, undamaged, in the original box, complete, sealed, in the original conditions. To obtain your RMA please contact us at [email protected]

The packaging and shipping to our processing facilities must be done to avoid all damages during the return process. Please note that we'll not refund items arrived in damaged conditions at our processing facilities. The returned items have to be in the same quantity with the original order and have to be exactly the same boxes as received from ContactLens-Supply.com.

Please note that due to their specificity, the contact lenses made to order don't qualify for 10 Days Refund Policy.

The credit card refund will be done on the same credit card used when the purchase transaction was done. Please note that the client has to cover the return shipping fees to ContactLens-Supply.com processing facilities.


365 Days Return Policy

After the 10 Days Refund Policy expired, you can still return your contact lenses within 365 days of receipt of your order. You can receive an e-store credit for the future purchases or exchange your contact lenses if your prescription changed in the meanwhile. Please note that the client has to cover the return shipping fees to ContactLens-Supply.com processing facilities.

To qualify for 365 Days Return Policy you have to obtain from ContactLens-Supply.com a RMA (Return Merchandise Authorization) and the returned products must be unopened, unmarked, undamaged, in the original box, complete, sealed, in the original conditions. To obtain your RMA please contact us at [email protected]

The packaging and shipping to our processing facilities must be done to avoid all damages during the return process. Please note that we'll not refund items arrived in damaged conditions at our processing facilities. The returned items have to be exactly the same boxes as received from ContactLens-Supply.com.

Please note that due to their specificity, the contact lenses made to order don't qualify for 10 Days Refund Policy.

365 Days Return Policy cover the return shipment fees to ContactLens-Supply.com processing facilities in the situations when:

  • it is an inconsistency between what you received and the prescription you entered on the ContactLens-Supply.com. The replaced contact lenses will be sent to you as fast as possible.
  • when you notice defective contact lenses. Please STOP to use them and contact us as fast as possible at [email protected]lens-supply.com. Please do not throw away the defective lenses because we shall provide you with return instructions. 

In this situation, the client will receive a new shipment with the same type of contact lenses, with the same parameters, in the initial quantity. Please allow 10 days to ship the replaced contact lenses.

Cancellation Policy

If you decided to cancel you order, please contact us as fast as possible at [email protected].

  •  If your order was not shipped, we will refund you with a deduction of 5% restocking fees.
  •  If your order was shipped, you can access the 10 Days Refund Policy.
  •  For the made to order contact lenses you can cancel the order within 24 hours.

Changes to Refund/Return Policy

Please note that the present privacy policy may be edited from time to time without notice of change. We invite you to visit the Refund/Return Policy page on a regular basis in order to keep you informed about the changes.

Trademark and Copyright policy

The information found on our website is protected by Canadian and International copyrights laws. Our website use in agreement with our suppliers trademarks and images to illustrate the products sold by us in order to facilitate identifying the recommended contact lens type by our customers and to reduce the error risk. Any use, transmission, reproduction entirely or partial of our website information can be done only with the written accept of the owner of that information. For any questions, please don't hesitate to contact us at [email protected] There are links on our website to another websites. We are not responsible for the information you can find on those websites since we cannot control them. For the information trademarks and copyrights policies found on third parties websites you have to inform yourself on those websites directly. By this Terms and Conditions you agree and accept that for all your comments, reviews and other information posted on our website you grant full use and reproduction license to our website.

Accessing ContactLens-Supply.com

By this Terms and Conditions you agree not to interfere, modify or altering the content of our website. You accept to access our website only by HTTP protocol, using a web browser.

Prohibited behavior

It is forbidden to all users of our website to:

  • have a violent, irreverent or racist behavior
  • to use false information to create an account or to buy as guest customer
  • to use our website in a commercial, organizational or institutional purpose
  • to access or use an account on our website which doesn't belong to you

Any non respect of the Terms and Conditions has as result closing your account and ContactLens-Supply.com reserve the right to ban your access to our website.

ContactLens-Supply.com give you the possibility to correct or adjust your information on our website through "My account" button. By opening an account or buying products from ContactLens-Supply.com you agree that ContactLens-Supply.com could contact you in order to verify your account information to avoid errors in your order processing.

Jurisdiction

ContactLens-Supply.com is the property of West Ocean Trading Inc., a company incorporated in British Columbia, Canada, under the laws of British Columbia and Canada. You understand and agree that any possible dispute, claim, debate which cannot be solved by one amiable agreement will be solved under the laws of British Columbia and Canada even the client reside and / or access our website from another province or country outside of British Columbia. If under any circumstance a part of this Terms and Condition policy is invalidated by a court in British Columbia under the laws of British Columbia, the rest of this Terms and Conditions remain available and applicable. You understand that any claim or issue should be raised inside of the term of 12 month starting with the merchandise receiving day. You agree and understand that it is you responsibility to verify that accessing, buying and using of the products from ContactLens-Supply.com are in concordance with the local, provincial and federal laws applicable to you. If the access, buying or using of the products from ContactLens-Supply.com are not in concordance with the local, provincial or federal laws applicable to you, you have to quit this website and not to buy products from ContactLens-Supply.com.

Disclaimer

ContactLens-Supply.com does not guarantee the product availability even the product page information stock status.

ContactLens-Supply.com is not responsible if you cannot find on the website the contact lens type your eye care specialist recommended to you.

ContactLens-Supply.com is not responsible if you don't like our website. Sometimes the contact lens producers change the design/appellation of their products without changing the contact lens parameters. In this case we advise you to inform you on your eye care specialist or on the producers websites.

ContactLens-Supply.com is not responsible if the products you received from us correspond with the contact lens prescription from your eye care specialist but your comfort and vision do not reach your expectations. In this case please contact your eye care specialist.

ContactLens-Supply.com is not responsible if you do not read carefully entirely Terms and Conditions.

ContactLens-Supply.com is not responsible for the existing errors in your account information. If there are errors in the delivery address you will be responsible for re-sending postage fees for ordered products.

ContactLens-Supply.com is not responsible for delays in delivery or non delivery in case of: acts of God, war, natural disasters, changes in local, provincial or federal, governmental or non-governmental agencies legislation, website shutdown for reasons beyond our control (example but not limited toat : cyber attacks).

ContactLens-Supply.com is not responsible for the introducing and existence of viruses in the website. Please note that we are taking all the reasonable and available precautions to prevent such events.

ContactLens-Supply.com is not responsible for material errors on the website.

ContactLens-Supply.com does not guarantee that during utilization, buying and delivery of the products from ContactLens-Supply.com will not appear errors. We are striving to provide the best customer service to you and we have implemented several control procedures in order to prevent such situations.

ContactLens-Supply.com is not responsible if after accessing the website ContactLens-Supply.com your PC, Tablet, Smart phone or other device you use to access ContactLens-Supply.com might happen to suffer alterations in hardware or software.

ContactLens-Supply.com is not responsible if after accessing the third party websites links presented on our website, your PC, Tablet, Smart phone or other device you use to access tiers websites might happen to suffer alterations in hardware or software.

ContactLens-Supply.com cannot be held responsible if our website, despite all the security measures token to protect it become nonfunctional because of cyber attacks or there are leaks or thievery of data due of malicious actions. ContactLens-Supply.com cannot be held liable in circumstances for any financial or moral loss due to such data theft, data leakage or malfunction of our website. In any circumstance, ContactLens-Supply.com can be held liable only up to the amount of the order you put on our website.

ContactLens-Supply.com does not guarantee anything about products purchased on ContactLens-Supply.com or use of information found on ContactLens-Supply.com. The information and instructions you have to take in consideration when you wear contact lenses buy from ContactLens-Supply.com have to be provided by your eye care specialist only. If contact lenses or products you purchased on www.ContactLens-Supply.com get altered, improperly for use or defective, please stop using them and contact us immediately at [email protected]

Your obligations

If you access our website as registered member or guest customer you declare that you have in you possession a valid contact lens prescription on your name from an eye care specialist. Visiting, browsing, accessing and purchasing products on our website are solely personally and not on behalf of another person, organization or agency In any time and any circumstances it is strictly forbidden to access and/or to buy products on our website in order to use the products and website information against www.contactlens-supply.com or West Ocean Trading Inc. You understand that is your obligation to verify if accessing our website an buying and using products from our website complies with local, provincial and federal laws which applies to you. You are not allowed to use a racist, violent or inadequate language in your activity on our website. You understand that if you don't respect Terms and Conditions, West Ocean Trading Inc. can demand compensations if the company is prejudiced in any way because of your activity on our website.

The way to communicate with you

When you order products on our website as registered customer or guest customer, you will provide your personal account information which include your valid email address. Once you provide this email address you declare that you accept to receive from www.contactlens-supply.com emails for example but not limited to emails concerning your order, the order status, the order shipment, opening account confirmations, reminder emails, promotions. If there are any concerns about the information you provided us, you declare you agree to be contacted by email or phone to clarify the concerns. You declare that you understand and agree that your email will be used by tiers parties to inform you about the delivery or payment of your order on www.contactlens-supply.com (for example but non limited to Canada Post or the order payment processor).

Terms and Conditions modifications

ContactLens-Supply.com can any time to modify the content of the present Terms and Conditions without notifications. The modification are applicable once they are posted on the present website. We recommend to read the full content of Terms and Conditions every time you put an order to our website.

End of use

Any client can in any time close their account by communicate with us at [email protected] ContactLens-Supply.com reserve it's wrights to close the account of those who do not respect Terms and Conditions.